Refund & Return Policies
Refund Policy
At Mi Mi Korean Cosmetics, we strive to make your shopping experience as seamless as possible. We understand that sometimes you may need a refund for your purchase. To ensure a straightforward process, we have established the following refund policy:
Refund Eligibility:
Timeline for Requests
- Orders can be refunded within 1 week after the order payment is made but before order fulfillment.
- If your order has not been fulfilled, we will process your refund promptly and restock the item.
Payment Options for Refunds
MPU Card Payment: If you paid with an MPU card and wish to request a refund before order fulfillment, you can receive the refund directly to your MPU card.
KBZPay Wallet, CB Pay Wallet, AYAPay Wallet, and OK$ Wallet: For customers who made payments through these digital wallets and wish to request a refund before order fulfillment, please follow these steps:
- Contact our customer support team at 09779628776.
- Provide them with your order details and the reason for your refund request.
- We will guide you through the necessary steps to process the refund.
Return Policy
We aim to provide high-quality products and ensure your satisfaction with your purchases. In case you need to return a product after your order has been fulfilled, we have the following return policy in place:
Return Eligibility
Product Condition: To be eligible for a return, the item must be in its original condition, unused, and in the same packaging it was received.
Timeline for Requests
- Orders can be returned within 3 days after the order is fulfilled.
Return Process
If you wish to return an item after your order has been fulfilled, please follow these steps:
- Contact our customer support team at 09779628776.
- Provide them with your order details, the reason for your return, and the condition of the item.
- Our team will guide you through the necessary steps to process the return.
Exclusions
Please note that the following items are not eligible for refunds or returns:
- Products that have been used, damaged, or are not in their original condition.
- Items that are specified as non-returnable in the product description.
Return Shipping:
If your return request is approved, you may be responsible for covering the cost of return shipping unless the return is due to an error on our part.
Contact Us
If you have any questions or concerns regarding our refund or return policies, please feel free to contact our customer support team at 09779628776. We are here to assist you and ensure your satisfaction with our products and services.
Please note that these policies are subject to change, and the version in effect at the time of your purchase will apply. We reserve the right to modify our refund and return policies without prior notice.